Terms & conditions

Apply to all orders, documents or other agreements which incorporate these Terms (collectively with the Terms, the “Agreement”) and relate to the sale and/or provision of Products and Services to you (“Purchaser”) by Exclusive Iron Doors, LLC (hereinafter “Exclusive Iron Doors” or “Seller” interchangeably).

The method of payment is with credit card and/or check. 50% of the purchase price
and shipping cost is payable at time of placing the order and prior to sending any unit to production and the remaining 50% balance is due on completion of the fabrication, prior to shipping or installation. If the product is not claimed once ready for shipping for more than 90 days, Purchaser shall forfeit the deposit and Seller reserves the right to sell the unit. Purchaser shall pay interest on all late payments (10 calendar days after notice the product is completed and ready for shipping) at the lesser of the rate of 1.5% per month or the highest rate permissible under Texas law, calculated and compounded monthly. Buyer shall reimburse Seller for all costs incurred in collecting any late payments, including, without limitation, attorneys’ fees. In addition to all other
remedies available under these Terms or at law (which Seller does not waive by the exercise of any rights hereunder), Seller shall be entitled to suspend the delivery of any Product and/or Services if Buyer fails to pay any amounts when due hereunder and such failure continues for ten (10) days following written notice thereof.

Provided Purchaser is not default in the payment of any sums due to Seller herein, Exclusive Iron Doors guarantees that all of our products sold through our platform will be free from defects in material and craftsmanship. Products are hand forged and hand finished in our factory. Minor differences in these products are normal and to be expected to achieve the “hand forged” look, so this will not be considered a defect.
Exclusive Iron Doors are not meant to be perfect that is part of the hand crafted product’s beauty.


a. Door. 5-year warranty on structural and mechanical defects on all door frames, doors and transoms from the date of sale to the original residential or commercial Purchaser and only for so long as the original purchaser owns and resides or does business in the property where the doors are installed. Warranty claims will be reviewed and authorized by Seller’s production manager and sales representative. Shipping charges may apply. If there is any defect in material or craftsmanship resulting in a failure of the product to perform as intended and designed, Exclusive Iron Doors will, in its sole discretion, provide replacement parts necessary to make repairs, without charge, FOB the nearest Exclusive Iron Doors’ shipping point
or provide a refund equal to the cost of such replacement parts. The warranty on the
replacement parts will extend only for the balance of the warranty period of the original product. In no event shall Exclusive Iron Doors be responsible for the cost of labor, installation, sales tax, finishing, or any other associated or incidental cost, for either the original or the replacement Page 2 of 8 parts, unless expressly required by state law. The original warranty period shall not be extended by any repair or replacement. Additional express limited warranties may be offered by third-party component manufacturers; contact your Sales Representative for details.


b. Paint. The paint and finish was professionally applied in our own facility and is warrantied for 2 years form the date of sale to the original residential or commercial Purchaser and only for so long as the original purchaser owns and resides or does business in the property where the doors are installed.. Warranty is subject to inspection and authorization by Seller’s production manager and sales representative. Shipping charges may apply. Warranty excludes scratches, as a result of shipping, and installation. Scratches can be remedied with the provided touch up kit.


c. Glass. The glass is covered for 1 year from the date of sale to the original residential or commercial Purchaser and only for so long as the original Purchaser owns and resides or does business in the property where the glass was installed . Warranty excludes minor imperfections, scratches and broken glass. Warranty is subject to inspection and authorization by Seller’s production manager and sales representative. Shipping charges may apply.


d. Handles. Our handles and warranty specifications may be verified on each handle manufacturing brand terms and conditions. Warranty excludes scratches as a result of shipping, and installation. Scratches may be remedied with the provided touch up kit. Warranty claims are subject to inspection and authorization by production manager and sales representative. Shipping charges may apply.

This warranty does not cover optional product accessories, parts, add-ons,
equipment, supports, pans, caps, screens, safety or panic hardware, or other aftermarket items, whether or not affixed to Exclusive Iron Doors’ products and whether or not manufactured by Exclusive Iron Doors or other thirdparties. Third-party manufacturer warranties may apply; contact your Sales Representative for details.
a. This Workmanship & Materials Limited Warranty does not cover conditions that are not product defects or are caused by factors outside of Exclusive Iron Doors’ control, including without limitation:

1. Return Policy. Exclusive Iron Doors stands behind the quality of everything we sell and hope you are pleased with your door, if for any reason you are unsatisfied you can write to one of our representatives to verify your situation and determine how we can help you, but we do not accept returns on any of our doors. Custom product sales are final and are not eligible for returns, changes or alterations.

2. Return Policy Exceptions. Exclusive Iron Doors goes above and beyond to ensure 100% customer satisfaction. We are confident that our efforts will result in your approval and satisfaction upon receiving your shipment of high quality iron doors, windows, hardware and accessories.