Transit times – Transit time is estimated to be 5-7 business days but as mentioned before it is estimated, so carriers can take sometimes less or more time to deliver the unit. Regardless of the delivery time Exclusive Iron Doors will not be responsible for costs or damages for delivery delays.
Time Critical – If you need product to be delivered on a specific date we can quote with carriers a time critical delivery so that carriers can guaranty the unit will be delivered within a specific time frame.
Tracking – Pro number will have information available for tracking 12-24 hours after being received.
Packaging – All iron doors are packaged securely in a wooden crate with multiple padding to ensure the protection of your door. The padding will prevent movement and protect against scratches and blemishes. Before signing the shipping company’s bill of lading (BOL), please check whether the crate has been damaged during the shipping process. Damage caused during shipping must be reported immediately and notated on the BOL, as the carrier will be liable for damages. On arrival, note any damages to the packaging (and provide pictures, if possible), as the shipping company cannot stay during the actual unpacking process.
Appointment – You will be contacted before actual delivery in order to set up and confirm delivery date and time. You may also call the carrier directly to coordinate delivery date and time. Please DO NOT arrange anything before you get a confirmation from the carrier on a delivery appointment.
Unloading – Needless to say, the weight of iron doors is quite substantial. As such, the most the shipping company might do is deliver the iron door to the end of your driveway with the use of a lift gate. You must have installers or crew (at least 2-3 people) to assist with unloading the doors at delivery place once delivery time is coordinated with the carrier.
Once you confirm delivery day and time (NOT before) you must have crew ready and be there to sign the BOL sheet. Carrier may charge an extra fee to reschedule delivery if they are arrive and you are not ready to accept delivery and unload. Exclusive Iron Doors will not be responsible for any rescheduling fees, so please make sure to confirm a date and time you and your crew will be available with the carrier.
Unloading BIG units – With long units, including transom, sidelights, or unusually heavy units, the carrier may require you to have a forklift on-site for unloading safely. This is NOT included in the shipping cost so customer, builder or contractor will have to provide this service.
Claims and reimbursements – Carrier will be responsible for any problems during delivery, therefore Purchaser will have to follow carrier’s guidelines on claims and reimbursements.
Exclusive Iron Doors will not be liable to reimburse any shipping costs. Claims for shipping costs will be reviewed on a case by case basis with each carrier.
In the event of concealed damage, please notify within 5 days of the delivery date and request an inspection. Please be sure to retain all cartons and packaging materials from the damaged shipment.
Carriers make every effort to conclude claims within 30 days of receipt; however, some claims require additional investigation.
What’s in your crate? – Delivery package includes the door, door frame with threshold, weather strips, paint touch-up kit, door sweeps and glass, if ordered and specified on Purchase Order (PO).
Iron handle (if ordered and specified on PO or invoice)
Single cylinder deadbolt (if ordered and specified on PO or invoice)
Electronic deadbolt (if ordered and specified on PO or invoice)
We are not responsible for any items lost during the unwrapping process, but we can send additional paint, weather strips or door sweeps at an additional cost.
What’s NOT? – Frame screws are not included since Customer can choose which would work best for each installation, but we do suggest the Timberlock 3-4” with 1/4” thickness.
Install – Installing a pre-hung iron door is not a complex task and we do offer assistance over the phone as well as videos showing how to install, but we do encourage all of our customers to use professional installers since we are not responsible for damages or misuse of the iron door during install.
Construction Process – If the unit is installed while house or building is still in the construction process, we strongly suggest you take measures to protect the unit and all of its parts, mostly the threshold. This is a handcrafted product and damage can occur if mistreated and damage will not be covered by Exclusive Iron Doors.
We look forward to working with you on future projects and appreciate photographs of installed doors and reviews in our FaceBook and Houzz account.
If you have other questions feel free to contact your sales representative for further assistance.
At Exclusive Iron Doors customer satisfaction is our priority. In order to ensure a clear agreement andunderstanding of the Exclusive Iron Doors Terms and Conditions please review the following.
If there is any defect in material or craftsmanship resulting in a failure of the product to perform as intended and designed, Exclusive Iron Doors will, in its sole discretion, provide replacement parts necessary to make repairs, without charge, FOB the nearest Exclusive Iron Doors’ shipping point or provide a refund equal to the cost of such replacement parts. The warranty on the replacement parts will extend only for the balance of the warranty period of the original product. In no event shall Exclusive Iron Doors be responsible for the cost of labor, installation, sales tax, finishing, or any other associated or incidental cost, for either the original or the replacement parts, unless expressly required by state law. The original warranty period shall not be extended by any repair or replacement.
Additional express limited warranties may be offered by third-party component manufacturers; contact your Sales Representative for details.
limitation, sulfur or chlorine;
Exposure to natural elements and frequent use is expected to cause Exclusive Iron Doors, windows, and our other products to age naturally. Scratches and rust may appear with usage over time but can and shall be maintained and serviced by customer.
Keep the products clean from water, or any chemical products, Ask your sales representative about the best way to clean and maintain your product before proceeding.
In the event state law precludes exclusion or limitation of implied warranties, the manner of presenting any claim thereon shall be the same as that provided in the express warranty stated herein. Any product or component that is not subject to this Limited Warranty or another express limited warranty offered by Exclusive Iron Doors is provided AS IS and without warranty.
No distributor, dealer, employee or representative of Exclusive Iron Doors may change, extend, or in any way modify this Limited Warranty, either orally or in writing, and any such modification shall be void and will have no force or effect.
Exclusive Iron Doors also does not control the application or selection of its product configurations, sealant, or glazing materials and assumes no responsibility therefore. It is the responsibility of the architect, contractor, installer, owner, user, and/or other construction professionals to make these selections in strict compliance with applicable laws and codes.
These limitations of warranty and liability shall survive and apply, even if the exclusive remedy described in this Limited Warranty is deemed to fail for its essential purpose.
Therefore, we cannot guarantee against condensation in extreme weather conditions, nor will we be held responsible for any damage resulting from “sweating”/condensation.
Consider reducing the humidity in your home. Humidity is caused by the accumulation of moisture that evaporates into the air through the daily activity of showers, bathing, washing dishes, boiling and cooking food on the stove, drying clothes and even simply by breathing. A typical family of 4 will produce approximately 4 pints of water, per person, each day. This is over 100 pints of water a week per person. That is a lot of water and it all goes into the air in your home.
Feel free to call our team if you have any further questions or need assistance
Our company is committed to doing everything we can from production to shipping in order to keep our loyal customers satisfied with their purchase. In the event you are not fully satisfied upon receiving your order, please review the following policies and procedures regarding returns:
Within thirty days of the date products are delivered and prior to installation or an attempt to install, your purchase can be returned to Exclusive Iron Doors for a refund, except for specially fabricated or custom orders. Please note that a 25% restocking fee will be charged for the return, and Exclusive Iron Doors has the right to charge for any damages that may have occurred to the product(s) arising after initial shipping from our facility to your shipping point. The product must be packed in its original packaging material or equivalent. If packaging material is unusable, please contact our sales team prior to return. Delivery fees are not refundable.
logistics provider and product being handcrafted both are factors that do not allow us to guarantee an accurate delivery date until door is placed with the delivery carrier and carrier confirms with Purchaser on an agreed delivery date.
iii. The proceeding shall be conducted by a single Mediator selected by a process designed to ensure the neutrality of the Mediator;
Placement of an Order and tender of payment constitutes acceptance of the above and foregoing terms and conditions.